Support

We want to help you use our platform. If you are having trouble using DataSift, here is the recommended plan of action:

DataSift Forums

Whatever your problem, it is likely that somebody else has run into it before and it may have been resolved already. For that reason, you should join our developer community forums. The official DataSift developer support forum is located at dev.datasift.com/discussions and you can ask questions about the Query Builder in our dedicated support section for the editor: dev.datasift.com/discussions/category/editor. Both DataSift employees and the DataSift developer community regularly check, update, and answer questions in the forum.

If you are having issues with the DataSift platform, or have a tip or advice for the DataSift developer community, post it there, but please search the previous discussions before opening a new thread.

The Query Builder is an open source project. To ensure maximum peer learning we do not provide support over email. Please post your questions on our support forum.

DataSift Support

Our Support help desk is available at support.datasift.com. This is primarily for subscription customers, but our support team will try to reply to every message received there.

If you have exhausted the above list of resources and feel confident your needs cannot be met there, or you need to speak directly to a support agent, or you have billing or account queries, contact the support team at support.datasift.com.

Full details of DataSift's support terms can be found on our Support Policy page.