We want to help you use our platform. If you are having trouble using DataSift, here is the recommended plan of action:
Whatever your problem, it is likely that somebody else has run into it before and it may have been resolved already. Check out our developer forums to ask the community. Both DataSift employees and the DataSift developer community regularly check, update, and answer questions in the forum.
The Query Builder is an open source project. To ensure maximum peer learning we do not provide support over email.
Our Support help desk is also available at support.datasift.com. This is primarily for subscription customers, but our support team will try to reply to every message received there.
If you have exhausted the above list of resources and feel confident your needs cannot be met there, or you need to speak directly to a support agent, or you have billing or account queries, contact the support team.